Returns & Exchanges

At Winc, we want you to love every bottle you open, which is why we offer a 100% satisfaction guarantee on all orders. If a selection isn't quite right for your palate, we will gladly provide a credit or replacement to ensure you find your perfect match.

Return Process

• 1.
  Initiate Your Request

  Log into your Winc account and visit the Order History section to select the items you wish to return or replace.

• 2.
  Print Return Label

  Once your request is approved, download and print the prepaid shipping label provided via your email confirmation.

• 3.
  Package Securely

  Place the items in their original packaging or a sturdy shipping box, ensuring all bottles are padded and the return label is clearly visible.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized carrier location and keep your tracking number handy until your refund or credit is processed.